1. All sales are final

At checkout, you ask for the product to be delivered immediately and agree that, once it's granted to your Cfx.re account, the 14-day right to cancel no longer applies. This is Tebex's standard policy for digital products.

So we don't give refunds for:

• changing your mind, or no longer needing the product;
• buying the wrong product;
• a server that doesn't meet the requirements on the product page (server artifacts, game build, framework or other resources);
• conflicts with other resources, or problems caused by your server, hosting or setup;
• changes you've made to the files;
• features the product never claimed to have;
• a licence that was revoked for breaking our Terms of Service.

If you've accidentally bought the same product twice, open a ticket and we'll look at it with Tebex.

2. When it's our mistake, we fix it

You're covered if a product doesn't work as described on the setups its page lists, because of a mistake on our side: for example a bug, missing or broken files, or an update we shipped that broke something. In that case we'll fix it. We fix rather than refund.

A fix is usually a corrected file or an update delivered through the same Cfx.re grant, or clear steps that solve the problem.

If we can't fix it within a reasonable time, or the fix doesn't work, you're entitled to a refund or a partial refund, as consumer law requires. For a bundle, that's the share of the price for the faulty product. Refunds are paid through Tebex to the original payment method, and the refunded product is removed from your Cfx.re account.

3. Changes by other companies

FiveM, Rockstar, Cfx.re or a framework may change something after you buy that stops a product working. That isn't a fault in the product, and it isn't covered by refunds, but we aim to release an update where we reasonably can.

4. Subscriptions and gift cards

You can cancel a subscription at any time through Tebex. It stays active until the end of the period you've paid for, and that period isn't refunded. Gift cards are handled by Tebex under its terms.

5. Chargebacks and disputes

Please open a ticket before going to your bank or PayPal; it's almost always faster. A dispute or chargeback opened without contacting us first ends your licence for the products involved, which are removed from your Cfx.re account, and results in a permanent ban from our stores and Discord.

6. How to ask for a fix

Open a ticket in our Discord, as soon as you can after you notice the problem. Include:

• your Cfx.re username;
• your Tebex transaction ID (it starts with tbx- and is on your receipt email);
• the product, and what's going wrong: what you expected, what happens instead, and any server console errors or screenshots.

7. Your legal rights

Nothing in this policy affects your statutory rights as a consumer. For a question about a payment itself, you can also contact Tebex through the link on your receipt.